Contact Support
Tell us about the room.
The fastest way to get useful guidance is to share room size, ceiling type and the atmosphere you want to create.
Request Form
Simple questions. Better answers.
A refined form layout keeps the contact experience premium while collecting the details your support team needs.
How We Can Help
Support that follows the buying journey.
Design advice
Choose the right feel, density and room placement.
Installation
Ask about ceiling type, panel layout and preparation.
Orders
Get help with packages, shipping and delivery.
Warranty
Understand coverage, claims and support steps.
Help Center
Here to help, every step.
Orders, delivery, warranty and aftercare — the practical answers for before and after you buy.
How fast will my order arrive?
Orders are prepared within 1–2 business days and standard shipping takes 5— 10 business days depending on your location. Shipping is free on all orders, and you'll receive a tracking link the moment it leaves the warehouse. Full details in our Shipping Policy.
What if it's not right for my space?
You have 30 days from delivery to request a return. Items need to be unused, uninstalled and in their original packaging — see the Refund Policy for conditions and the simple request process.
What does the 5-year warranty cover?
Panels and illumination components are covered against manufacturing defects for five years. Coverage details, what to prepare and the claim process are on the Warranty page.
Can I expand my sky later?
Yes — the system is modular. One Starlight Controller powers up to 30 panels, so most owners can add panels without any extra hardware. Just match your panel size and clip them into the grid.
How do I pair the app?
Power the controller, open the app and follow the pairing prompt — it takes under a minute. If the controller doesn't appear, power-cycle it once; the quick start guide covers pairing step by step.
Contact Support →
Email support
For planning questions, installation details and order help.
Book a consult
A guided conversation for larger rooms and premium projects.
Real People, Real Help
Talk to someone who installs these.
Send your room size, ceiling type and a photo — our team replies within one business day with a concrete recommendation.
Premium quality
Engineered to last and made to impress.
Fast shipping
Carefully packed for every order.
5-Year Warranty
Confidence with every installation.
Expert support
Real help from planning to install.