Refund policy
30-Day Worry-Free Returns
You may request a return within 30 days from the date your order is delivered. Please contact Starlight Ceiling before returning any product so our team can confirm eligibility and provide the designated return location.
New and unopened products
Products that are new, complete, unopened and in their original packaging qualify for a full refund of the product price after receipt and inspection.
Opened, installed or modified products
Starlight Ceiling panels are installed on drywall ceilings with a nail gun. This process creates permanent cosmetic marks and means an installed panel cannot be repackaged and sold as new. An approved return involving nail-gun installation is subject to a 15% handling fee calculated on the total order value.
Products that are cut, trimmed, drilled, altered, missing components or damaged beyond normal installation marks may be refused or receive an additional condition-based deduction. Any applicable deduction is determined after professional inspection.
How to request a return
Contact our support team through the contact page or email Sales@starlightceiling.com. Include your order number, the items you want to return and the reason for the request. For damaged, incorrect or defective items, include clear photos of the product, packaging and shipping label.
Wait for written return instructions before arranging delivery. The customer must deliver the approved return to the designated location provided by our team and pack all items securely for transport.
Return transportation costs
If the return is approved because we sent an incorrect item or the product is confirmed defective, Starlight Ceiling will cover the authorized return shipping cost. For change-of-mind or other non-defect returns, the customer is responsible for all transportation costs to the designated return location. Original shipping charges, where applicable, are not included in the product refund.
Professional inspection and refund
After the return arrives, our professionals inspect the product, packaging and included components. The inspection determines whether the return qualifies for a full refund, the 15% installed-product handling fee, another condition-based adjustment or refusal.
Once inspection is complete and the refund is approved, it is processed within 5–7 business days to the original payment method. Your payment provider may require additional time for the credit to appear.
Warranty claims
Return eligibility is separate from warranty coverage. Eligible products are protected by our 1100-Day Manufacturer Warranty. Contact support before removing or returning a product that may have a covered manufacturing defect.